It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Job: Retail - Store Primary Location: US-NV-Reno Job Type: Standard Schedule: Part-time Shift: Variable Job Number: 233618 Ability to assess customer needs and make recommendations.Excellent customer service, communication, organizational skills and time management skills.0-1 years retail experience Cosmetic experience preferred.Stay current on beauty industry trends and competitive landscape (specifically via social media) to validate customers’ interests and purchases, better personalize recommendations to their needs.Own and achieve individual sales goals and contribute to team sales goals.Leverage clienteling/Customer Relationship Management (CRM) tools to capture customer profile and utilize client “book” every day to connect with customers for outreach, replenishment and to drive sales.Ability to build a long-term relationship with the customer ultimately leading to retention and loyalty.Ability to serve multiple customers at peak times, without compromising their experience.Sample products as applicable to drive loyalty and repeat business.Build trust and rapport with customers through open-ended questions and authentic curiosity in their needs, with effective verbal interaction and validation.Greet customers with name immediately upon customer’s arrival, to begin engaging and thoughtful connection.Excellent communication skills to be performed daily.Self-starter, able to work independently and as part of a team and must have good time management skills.They are responsible for building their personal business and clientele, inspiring loyalty to the brand for the Customer and driving repeat business through sales and services. They are expected to deliver sales expectations through customer service and co-creating with the customer to provide personalized artistry/product solutions for their needs. Their primary responsibility is to achieve optimal performance and uphold the expectation of the Joy Journey service model and the 5 Non-Negotiables of service behaviors. They uphold the friendly, welcoming image of the brand and showcase products, artistry and culture of the company to the customer. The Artist is responsible for the superior service ambassadorship expected from all employees. Additional details regarding the commission plan will be provided as part of your onboarding. Pursuant to the plan, you will be eligible to receive 3% commission on your eligible individual sales of MAC products. Pay for Performance Commission Plan, under the plan guidelines in effect from time to time. You are eligible to participate in the MAC U.S. In addition, the Company maintains highly competitive incentive compensation programs (role eligibility may vary based on terms of the respective plan(s)) In addition, The Estée Lauder Companies offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time. Anticipated Hourly Range $14.85 to $24.74 (Depending on qualifications, skills, experience and/or budget).
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